Your privacy matters.

Last updated: 7 October 2026

1. Who we are

Carwash Masters operates this website and provides car detailing services in Lagos, Nigeria. We are responsible for personal information collected through this website and our booking and enquiry forms.

Privacy contact: carwashmastersn@gmail.com · +234 708 888 7971 · 0810 822 9380
Administrative office: Osborne Foreshore Estate 1, Ikoyi, Lagos, Nigeria.
Car wash centre: 4th Avenue, Whitehouse, Festac Town, Lagos.

2. Information we collect

When you contact us or request a booking, we may collect the information you enter, including:

• your name, telephone/WhatsApp number and email address;
• your enquiry message and any details you choose to include;
• for a booking, your vehicle type, make, model and (if supplied) colour; selected service/package and add-ons; preferred date and available time; service location; address and optional landmark; and any optional notes;
• your response to the form’s consent checkbox; and
• basic technical information sent by your browser, such as IP address, browser/device information and request time, where this is recorded by the site’s hosting or security systems.

The booking form does not collect payment card details, and no online payment is taken through the form. Please do not include payment-card information or unnecessary sensitive personal information in a message.

3. Why we use your information

We use personal information to:

• answer questions and respond to contact requests;
• check appointment availability, prepare estimates, manage booking requests and contact you about the requested service;
• arrange and provide the detailing service if your booking is accepted;
• protect, maintain and troubleshoot the website, and help prevent spam or misuse; and
• keep records or respond to legal obligations, complaints and disputes where necessary.

For a booking, we generally need the information to take steps you request before a service contract and, if the booking is accepted, to perform that contract. For the contact form, we use the consent you provide to respond to the enquiry. Where needed, we may also process limited information for site security, legal obligations or legitimate business interests that do not override your rights.

4. How we handle and share information

Booking and enquiry details are handled by Carwash Masters team members who need them to respond, arrange or provide the service. The website also uses WordPress administration areas for bookings and enquiries.

Where needed to operate the site and respond to you, information may be processed by service providers supporting website hosting, maintenance, security, backups or email delivery. We may also disclose information where required by law, to protect rights and safety, or to establish or defend a legal claim.

The website links to services such as WhatsApp, Instagram and Facebook. If you choose to use those links, your interaction is handled by the relevant provider under its own privacy terms; Carwash Masters does not control that provider’s processing.

Some service providers may process information outside Nigeria. If an international transfer occurs, we will use the transfer safeguards required by applicable Nigerian data-protection law.

5. Cookies and similar technologies

The public home, contact and booking pages checked for this notice did not set browser cookies on a fresh page visit or load third-party scripts. WordPress may use strictly necessary cookies for administrative login, security or other core site functions. If we add features that use non-essential cookies or similar tracking technologies, we will update this notice and provide any controls required by law.

6. How long we keep information

We keep booking and enquiry information for as long as reasonably needed to answer your request, manage an appointment and provide the service. If a request becomes a customer/service record, we may keep relevant records for the time needed to manage the service, handle complaints or disputes, and meet applicable legal or accounting requirements. We then delete or anonymise the information when it is no longer needed for those purposes. Copies in routine backups may remain until the relevant backup is rotated or deleted.

7. Your rights

Subject to the Nigeria Data Protection Act 2023 and any applicable exceptions, you may ask us to:

• confirm whether we process your personal information and provide access to it;
• correct information that is inaccurate or incomplete;
• erase information or restrict its processing;
• provide your information in a portable format, where applicable;
• stop processing based on consent by withdrawing that consent; or
• stop or object to certain processing.

To make a request, contact carwashmastersn@gmail.com. We may need to verify your identity before acting. Withdrawing consent does not affect processing that was lawful before withdrawal; it may also mean we cannot continue with the enquiry or booking that depends on that consent.

You may also lodge a complaint with the Nigeria Data Protection Commission (NDPC) through its official contact page.

8. Automated checks and decisions

The booking form can automatically calculate an estimated price and check available appointment times. A Carwash Masters team member reviews booking requests and confirms appointments. We do not use the form to make solely automated decisions that produce legal or similarly significant effects on you.

9. Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, alteration or disclosure. No website or electronic transmission can be guaranteed completely secure.

10. Changes to this notice

We may update this notice when our services, website or data practices change. The latest version will be posted on this page with its updated date.